Terms of Service

Effective Date: February 17, 2026 | Last Updated: February 17, 2026

Welcome to CivicAI! These Terms of Service ("Terms" or "Agreement") govern your access to and use of the CivicAI website (getcivicai.com), the AI assistant widget, administrative dashboard, APIs, and all related services (collectively, the "Services") provided by Deleuzian, Inc., a Delaware corporation ("CivicAI," "Company," "we," "us," or "our").

IMPORTANT: PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING, REGISTERING FOR, OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. SECTION 16 CONTAINS A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS.

1. Acceptance of Terms

By accessing, registering for, purchasing, or using the Services, you—the political campaign, political action committee, advocacy organization, consultant, or individual acting on their behalf ("Customer," "you," or "your")—agree to be bound by these Terms and our Privacy Policy (incorporated herein by reference). If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization.

If you do not agree to these Terms, you must not access or use the Services.

2. Service Description

2.1 Platform Overview

CivicAI provides a subscription-based conversational artificial intelligence ("AI") platform specifically designed to help political campaigns, advocacy organizations, and related entities:

• Automate responses to website visitor inquiries using AI
• Capture leads including volunteer sign-ups, contact information, and event RSVPs
• Engage website visitors through conversational AI interactions
• Access analytics, conversation insights, and visitor intelligence through an administrative dashboard
• Manage and deploy campaign-approved knowledge bases that power AI responses

2.2 AI-Powered Services

The Services utilize artificial intelligence and machine learning technologies to generate responses based on the Knowledge Base Content (defined below) you provide. You acknowledge and agree that:

• AI-generated responses are created algorithmically based on your provided content using a "Glass Box" architecture
• The AI is a tool designed to assist, not replace, human judgment and oversight
• CivicAI does not provide legal advice, campaign strategy advice, election compliance guidance, or professional consulting services
• You remain fully responsible for reviewing, approving, and taking ownership of all content generated or facilitated by the Services
• End Users interacting with the CivicAI widget are interacting with AI, not humans

2.3 AI Transparency Disclosure

In compliance with the EU AI Act (Article 50), applicable U.S. state AI transparency laws, and FTC guidance: the CivicAI assistant widget is clearly identified as an AI system in its user interface; all responses generated by the widget are AI-generated content; CivicAI does not use subliminal, manipulative, or deceptive AI techniques; and the AI operates exclusively from Customer-approved content—it does not independently browse the internet or generate information from external sources.

3. Customer Accounts & Registration

3.1 Account Registration

To use the Services, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach

3.2 Account Security

You are responsible for safeguarding your account credentials and for any activities or actions under your account. CivicAI will not be liable for any loss or damage arising from your failure to protect your account credentials.

3.3 Account Eligibility

You represent and warrant that:

• You are at least 18 years of age
• You have the legal authority to enter into these Terms
• If acting on behalf of an organization, you are authorized to bind that organization
• Your use of the Services will not violate any applicable law or regulation
• You are not a foreign national prohibited from participating in U.S. elections (to the extent your use involves U.S. election activities)

4. AI-Specific Terms & Disclaimers

4.1 AI Accuracy and Limitations

You expressly acknowledge and agree that:

• No Guarantee of Accuracy: AI-generated responses may contain errors, inaccuracies, omissions, or outdated information. The AI may occasionally produce responses that are incorrect, incomplete, or contextually inappropriate ("hallucinations"), even when operating within the Glass Box architecture.
• Human Review Required: You must review AI-generated content before relying on it or distributing it to voters, donors, or the public. You should not assume AI responses are accurate without verification.
• No Election Outcome Guarantees: CivicAI makes no representations or warranties regarding election outcomes, campaign success, voter engagement rates, donation amounts, volunteer recruitment, or any other campaign metrics.
• Tool, Not Advisor: The Services are tools to assist your campaign, not a substitute for professional campaign managers, attorneys, compliance officers, or other advisors.
• Content Boundaries: The AI will not generate content that goes beyond what is in your approved Knowledge Base. If the AI cannot answer a question, it will disclose this to the End User and offer to connect them with your team.

4.2 Customer Responsibility for AI Content

You are solely responsible for:

• The accuracy, legality, truthfulness, and appropriateness of all Knowledge Base Content you provide to the platform
• Reviewing and approving AI-generated responses before they are published or distributed beyond automated chat interactions
• Ensuring AI-generated content complies with all applicable laws, including election laws, campaign finance regulations, truth-in-advertising requirements, and disclosure rules
• Adding required disclaimers (e.g., "Paid for by [Committee Name]") to any campaign communications, including those generated or facilitated by the AI
• Disclosing to your website visitors that they are interacting with an AI system, as required by applicable law (including the EU AI Act, Colorado AI Act, and FEC regulations)
• Ensuring your Knowledge Base Content does not contain false, misleading, defamatory, or illegal information
• Any harm, liability, or damages arising from AI-generated content distributed by your campaign

4.3 AI Training and Service Improvement

To improve our Services, we process conversation data as follows:

• PII-redacted data: We apply automated PII detection and redaction to conversation data before using it for service improvement. See our Privacy Policy (Section 5) for detailed information about this process.
• Anonymized and aggregated data: We use anonymized, aggregated usage patterns to improve service quality, response accuracy, and platform performance.
• Knowledge Base isolation: We will not use your specific Knowledge Base Content to train AI models that would be accessible to other customers without your explicit, written consent.
• Opt-out controls: We are developing self-service opt-out controls for this processing. We will notify Customers when these controls become available. Questions may be directed to privacy@getcivicai.com.

5. Customer Responsibilities & Compliance

5.1 General Compliance

You agree to use the Services only for lawful purposes and in strict compliance with all applicable federal, state, local, and international laws, regulations, and ordinances. You acknowledge that you—not CivicAI—are responsible for ensuring your campaign's legal compliance.

5.2 Political and Election Law Compliance

You are solely responsible for ensuring compliance with all applicable political and election laws, including but not limited to:

• Federal Election Commission (FEC) Regulations: Campaign finance reporting, contribution limits, disclosure requirements, "paid for by" disclaimer rules, and the FEC's interpretive rule on AI-generated content in campaign ads (which applies the technology-neutral fraudulent misrepresentation ban under 52 U.S.C. §30124 to AI-generated media)
• FEC AI Disclosure: The FEC has clarified that fraudulent misrepresentation laws apply to all means of fraud, including AI-generated content. You must not use the Services to create content that fraudulently misrepresents candidates, parties, or officials.
• State and Local Election Laws: Varying requirements by jurisdiction for political advertising, disclaimers, reporting, and AI disclosure in political communications
• Truth in Political Advertising: Laws prohibiting false or misleading statements in campaign communications
• Foreign National Restrictions: Prohibitions on foreign national contributions or involvement in U.S. elections

5.3 Data Privacy Compliance

You are responsible for compliance with all applicable data privacy and protection laws, including:

• TCPA (Telephone Consumer Protection Act): Obtaining proper consent for any SMS or telephone communications to contacts captured through the Services
• CAN-SPAM Act: Compliance with email marketing requirements for any emails sent to contacts captured through the Services
• GDPR: If you collect data from individuals in the European Economic Area, UK, or Switzerland
• CCPA/CPRA: If you collect data from California residents, including compliance with ADMT disclosure and opt-out requirements effective January 1, 2026
• State Privacy Laws: Connecticut, Colorado, Virginia, Utah, Oregon, Texas, Montana, Indiana, Iowa, Tennessee, and other state privacy laws as applicable
• EU AI Act: If your Services are accessible to individuals in the EU, transparency and disclosure obligations under Article 50
• Other Privacy Laws: Any other applicable privacy regulations in your jurisdiction

5.4 Content Responsibility

You are solely responsible for the accuracy, legality, truthfulness, quality, appropriateness, and intellectual property rights of all information, data, text, documents, images, or other materials you upload or provide to the Services ("Knowledge Base Content"). CivicAI does not vet, review, endorse, or take responsibility for your Knowledge Base Content. You represent and warrant that your Knowledge Base Content:

• Is accurate and not misleading
• Does not infringe on any third party's intellectual property rights
• Does not contain unlawful, defamatory, or obscene material
• Complies with all applicable election laws and regulations
• Does not constitute voter suppression, intimidation, or election interference

5.5 End User Interactions & Data Controller Responsibilities

When the CivicAI widget is embedded on your website:

• CivicAI acts as a Data Processor on your behalf
• You are the Data Controller for data collected from your website visitors ("End Users")
• You are solely responsible for your website's privacy policy and ensuring it accurately describes data collection through CivicAI, including AI-mediated interactions
• You must obtain necessary consents from End Users for data collection, communication, and AI interactions
• You must disclose to End Users that they are interacting with an AI system
• You are responsible for responding to End User data subject requests (access, deletion, correction, etc.)
• You must implement appropriate cookie consent mechanisms on your website that cover CivicAI widget cookies

6. Acceptable Use Policy

6.1 Prohibited Uses — Misinformation and Disinformation

You agree not to use the Services to create, generate, distribute, or facilitate:

• False information: Content that you know or should reasonably know to be false, inaccurate, or misleading
• Disinformation: Deliberately false or manipulated information intended to deceive voters, the public, or government officials
• Misinformation: Materially false claims about candidates, officials, election procedures, voting locations, voting times, voter eligibility, or election results
• Deceptive impersonation: Content that impersonates or falsely represents candidates, elected officials, government agencies, news organizations, or other individuals or entities
• Synthetic deception: Deepfakes, AI-generated synthetic media, or manipulated audio/video/images designed to deceive viewers about their authenticity or origin
• Fabricated endorsements: False claims of endorsement, support, or affiliation by individuals, organizations, or government entities
• Misleading election information: False information about voter registration requirements, polling locations, voting dates, mail-in ballot procedures, or election results

6.2 Prohibited Uses — Election Interference and Voter Suppression

You agree not to use the Services to:

• Engage in voter suppression, voter intimidation, or election interference of any kind
• Discourage lawful voter participation through false or misleading information
• Circumvent election laws, campaign finance regulations, or disclosure requirements
• Coordinate with foreign nationals or foreign governments in violation of election law
• Interfere with the administration of elections or the counting of votes
• Target specific demographic groups with false or misleading information designed to suppress their participation

6.3 Prohibited Uses — Illegal Activity and Harmful Content

You agree not to use the Services to:

• Violate any applicable law, regulation, or third-party rights
• Collect sensitive personal information beyond what is necessary and lawful
• Facilitate identity theft, financial fraud, or other criminal activity
• Generate hateful, discriminatory, violent, threatening, or harassing content
• Incite violence or promote terrorism
• Distribute child sexual abuse material (CSAM) or content that exploits minors
• Send spam, unsolicited communications, or violate anti-spam laws
• Distribute malware, viruses, ransomware, or harmful code
• Engage in phishing, social engineering, or other deceptive data collection practices

6.4 Prohibited Uses — Platform Integrity

You agree not to:

• Attempt unauthorized access to our systems, other users' accounts, or data
• Interfere with or disrupt the Services, servers, or networks
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Services
• Circumvent, disable, or interfere with security features of the Services
• Use automated tools (bots, scrapers, crawlers) to access the Services except through approved APIs
• Resell, sublicense, or redistribute the Services without written authorization
• Use the Services to build a competitive product or service
• Exceed rate limits or usage quotas without authorization
• Attempt to re-identify de-identified or anonymized data

6.5 Content Monitoring and Enforcement

• Monitoring: We reserve the right (but do not assume the obligation) to monitor content processed through the Services for violations of these Terms, our Acceptable Use Policy, and applicable law. Monitoring may include automated systems and human review.
• Automated detection: We may use automated tools to detect potentially harmful, illegal, or policy-violating content. Such tools may flag content for human review.
• Enforcement actions: For violations, we may take graduated enforcement action including: warnings, temporary suspension, permanent termination, content removal, and reporting to law enforcement or election authorities.
• Reporting: We will report credible evidence of illegal activity, including election interference, voter suppression, and fraudulent misrepresentation, to appropriate authorities as required or permitted by law.
• Transparency: We will notify you of enforcement actions taken against your account, including the reason for the action, unless notification is prohibited by law or would compromise an investigation.

7. Content Integrity and Election Protection

7.1 Our Commitment to Election Integrity

CivicAI is committed to supporting the democratic process. We design our platform to promote truthful, transparent, and lawful political communications. We will maintain clear AI disclosure and transparency throughout our Services, cooperate with election authorities investigating potential misuse, continually improve our ability to detect and prevent misuse, and publish transparency reports on enforcement actions (in anonymized, aggregate form).

7.2 AI-Generated Content Disclosure Requirements

You acknowledge and agree that:

• Federal law: The FEC's interpretive rule applies the fraudulent misrepresentation ban (52 U.S.C. §30124) to AI-generated content. You must not use AI-generated content to fraudulently misrepresent candidates or parties.
• EU AI Act: Article 50 requires disclosure that content is AI-generated. If your campaign operates in or targets audiences in the EU, you must comply with these disclosure obligations.
• State laws: Multiple states (including Colorado, Texas, and others) have enacted or are enacting AI transparency laws. You are responsible for compliance with all applicable state disclosure requirements.
• CivicAI's approach: The CivicAI widget is labeled as an AI assistant. We do not disguise AI interactions as human interactions.

7.3 Knowledge Base Content Standards

You agree that all Knowledge Base Content you provide:

• Is truthful and accurate to the best of your knowledge
• Does not contain knowingly false statements about opposing candidates, parties, or officials
• Complies with applicable truth-in-advertising and political communication laws
• Includes appropriate source attribution where applicable
• Is updated promptly when information becomes outdated or inaccurate

7.4 Reporting Misuse

If you become aware that the Services are being used in violation of these Terms, applicable law, or election integrity principles, you should report it to: abuse@getcivicai.com. We will investigate all credible reports.

8. Intellectual Property

8.1 CivicAI Intellectual Property

The Services, including the underlying software, AI models, algorithms, website design, documentation, trademarks, and all related intellectual property, are the exclusive property of Deleuzian, Inc. and its licensors, protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You receive no ownership rights in the Services.

8.2 License to Use Services

Subject to your compliance with these Terms and payment of applicable fees, CivicAI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal campaign or organizational purposes during your subscription term.

8.3 Customer Content

You retain all ownership rights to your Knowledge Base Content. You grant CivicAI a limited, worldwide, non-exclusive, royalty-free license to use, reproduce, modify (for technical formatting purposes), and display your Knowledge Base Content solely as necessary to provide the Services to you. This license terminates when you delete your Knowledge Base Content or your account is terminated.

8.4 AI-Generated Output

AI-generated responses created by the CivicAI widget are derived from your Knowledge Base Content. As between you and CivicAI: you are responsible for AI-generated output derived from your Knowledge Base Content, CivicAI does not claim ownership of AI-generated output, and you assume all liability for the use, distribution, and publication of AI-generated output.

8.5 Usage Data and Feedback

We may collect anonymized and aggregated data about the use of the Services for improvement, analytics, benchmarking, and reporting purposes. If you provide suggestions, ideas, or feedback about the Services ("Feedback"), you grant us a perpetual, irrevocable, royalty-free license to use, modify, and incorporate such Feedback without any obligation to you.

9. Fees, Payment, and Subscription

9.1 Fees and Billing

Subscription fees, plan details, interaction definitions, and overage charges are specified on our Pricing Page and/or in your order form. Fees are billed in advance on a recurring basis (monthly or annually, as selected). All fees are quoted and payable in U.S. dollars unless otherwise specified.

9.2 Payment Processing

Payments are processed through our third-party payment processor (currently Stripe). By providing payment information, you authorize us to charge the applicable fees to your designated payment method. Stripe's terms of service and privacy policy govern payment processing.

9.3 Refunds

Except as required by applicable law, all fees are non-refundable. We do not provide refunds or credits for partial subscription periods, unused interactions, or account downgrades.

9.4 Price Changes

We may change our fees upon thirty (30) days' prior notice. Price changes will apply to the next billing cycle following the notice. If you do not agree to the new pricing, you may cancel your subscription before the new pricing takes effect.

9.5 Taxes

Fees are exclusive of all taxes. You are responsible for paying all applicable taxes, and we may collect such taxes where required by law.

9.6 Non-Payment

Failure to pay fees when due may result in suspension or termination of Services. We may charge interest on overdue amounts at the lesser of 1.5% per month or the maximum rate permitted by law.

10. Data Processing, Privacy, and AI Training

10.1 Data Processing Agreement

To the extent CivicAI processes personal data on your behalf as a Data Processor, the parties agree to the data processing terms set forth in our Privacy Policy and any applicable Data Processing Agreement ("DPA"). Enterprise customers may request a separate, customized DPA.

10.2 PII-Redacted Data for Service Improvement

As described in detail in our Privacy Policy (Section 5):

• We process conversation data through an automated PII redaction pipeline to remove personally identifiable information
• De-identified conversation data may be used to improve AI response quality, conversation flows, and platform performance
• Your specific Knowledge Base Content is never used to benefit other customers
• We are developing self-service opt-out controls for this processing and will notify Customers when available

10.3 Security Measures

We implement industry-standard technical and organizational security measures designed to protect the Services and your data. Details are available on our Security Page and in our Privacy Policy. However, no system is completely secure, and we cannot guarantee absolute security.

10.4 Data Breach Notification

In the event of a data breach affecting your personal data, we will notify you without undue delay and in compliance with applicable law, including within 72 hours where required by GDPR.

10.5 Data Portability

Upon request, we will provide your data (account data, Knowledge Base Content, conversation logs, analytics) in a structured, commonly used, machine-readable format (JSON or CSV) within 30 days.

11. Service Availability

11.1 Uptime

We strive to maintain high availability of the Services. However, we do not guarantee any specific uptime percentage unless explicitly stated in a separate Service Level Agreement ("SLA") with enterprise customers.

11.2 Maintenance

We may perform scheduled and emergency maintenance that temporarily affects Service availability. We will endeavor to provide advance notice of scheduled maintenance when feasible.

11.3 Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics or pandemics, infrastructure failures, strikes, shortages, cyberattacks on third-party infrastructure, or interruptions of third-party services (including cloud providers and AI model providers).

12. Term and Termination

12.1 Term

These Terms remain effective until your subscription expires or is terminated by either party.

12.2 Termination by You

You may terminate your subscription by canceling through your account dashboard or by contacting us. Termination will be effective at the end of your current billing period. You will not receive a refund for the remaining portion of your billing period.

12.3 Termination by Us

We may suspend or terminate your access to the Services immediately and without prior notice if:

• You breach these Terms, including the Acceptable Use Policy
• You fail to pay fees when due after reasonable notice
• Your use poses a security risk to the Services or other users
• We are required to do so by law or court order
• We determine, based on credible evidence, that your use involves illegal activity, election interference, voter suppression, or other serious harm
• We determine that your Knowledge Base Content contains materially false information designed to deceive

12.4 Effect of Termination

Upon termination:

• Your right to access and use the Services ceases immediately
• You remain liable for all fees incurred prior to termination
• We may delete your data according to our data retention policies (typically within 90 days)
• You may request export of your data prior to termination (we recommend requesting export at least 14 days before termination)
• PII-redacted data that has been de-identified and incorporated into aggregate datasets will be retained as it is no longer personal data
• Provisions that by their nature should survive termination will survive (including Sections 4, 7, 8, 14, 15, 16, and 17)

13. Disclaimers

14. Limitation of Liability

15. Indemnification

15.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Deleuzian, Inc. and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your access to or use of the Services
• Your Knowledge Base Content, including any false, misleading, or illegal content you provide
• AI-generated content that your campaign distributes, publishes, or relies upon
• Your violation of these Terms, including the Acceptable Use Policy
• Your violation of any applicable law, regulation, or third-party right, including election laws, FEC regulations, and state AI disclosure laws
• Any dispute between you and your End Users or website visitors
• Your campaign's compliance (or failure to comply) with election laws and regulations
• Your failure to disclose AI-generated content as required by applicable law
• Any data breach or security incident caused by your negligence or failure to protect account credentials

15.2 CivicAI's Indemnification Obligations

CivicAI will indemnify, defend, and hold harmless Customer from and against third-party claims alleging that the Services (excluding Customer Content) infringe a valid U.S. patent, copyright, or trademark, provided that Customer: (a) promptly notifies CivicAI in writing, (b) gives CivicAI sole control of the defense and settlement, and (c) provides reasonable cooperation. CivicAI will have no obligation for claims arising from Customer Content, modifications to the Services not made by CivicAI, or use of the Services in violation of these Terms.

16. Dispute Resolution & Arbitration

16.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us at legal@getcivicai.com and attempt to resolve the dispute informally for at least thirty (30) days.

16.2 Binding Arbitration

If we cannot resolve a dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms or the Services ("Dispute") shall be resolved exclusively through binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Wilmington, Delaware, or at another mutually agreed location. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

16.3 Class Action Waiver

YOU AND CIVICAI AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

16.4 Exceptions

Notwithstanding the above, either party may: (a) bring an individual action in small claims court if the claim qualifies; (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent infringement of intellectual property rights or to address violations of the Acceptable Use Policy; or (c) bring claims for unpaid fees.

16.5 Opt-Out

You may opt out of the arbitration and class action waiver provisions by sending written notice to legal@getcivicai.com within thirty (30) days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out. If you opt out, disputes will be resolved in accordance with Section 16.7.

16.6 Arbitration Costs

Each party shall bear its own costs and attorneys' fees. AAA filing fees and arbitrator costs shall be shared equally unless the arbitrator determines otherwise.

16.7 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. If the arbitration provisions do not apply (including if you validly opt out), any disputes shall be resolved exclusively in the state or federal courts located in New Castle County, Delaware, and you consent to personal jurisdiction in such courts.

17. Changes to Terms

We reserve the right to modify these Terms at any time. For material changes, we will provide at least thirty (30) days' advance notice via email to your registered account address or through a prominent notice in the Services. Non-material changes may be made at any time and will be effective upon posting.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Services and may terminate your subscription.

18. General Provisions

18.1 Entire Agreement

These Terms, together with the Privacy Policy and any order forms, DPAs, or SOWs, constitute the entire agreement between you and CivicAI regarding the Services and supersede all prior agreements, understandings, and communications.

18.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction in connection with a merger, acquisition, or sale of all or substantially all of our assets, or to an affiliate. Any attempted assignment in violation of this section is void.

18.5 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

18.6 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly provided.

18.7 Export Compliance

You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations and sanctions programs administered by OFAC.

18.8 U.S. Government End Users

The Services are "commercial computer software" and "commercial computer software documentation" as defined in FAR 12.212. Government end users acquire only those rights set forth herein.

18.9 Notices

Notices to you may be sent to the email address associated with your account. Notices to us should be sent to legal@getcivicai.com or to our mailing address below. Notices are effective upon receipt (for email) or three (3) business days after mailing (for postal mail).

18.10 Accessibility

We are committed to making our Services accessible. If you encounter accessibility barriers, please contact us at support@getcivicai.com.

19. Contact Information

If you have questions about these Terms, please contact us:

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