Terms of Service

Effective Date: November 27, 2025 | Last Updated: November 27, 2025

Welcome to CivicAI! These Terms of Service ("Terms" or "Agreement") govern your access to and use of the CivicAI website (getcivicai.com), the AI assistant widget, administrative dashboard, APIs, and all related services (collectively, the "Services") provided by Deleuzian, Inc., a Delaware corporation ("CivicAI," "Company," "we," "us," or "our").

IMPORTANT: PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING, REGISTERING FOR, OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. SECTION 14 CONTAINS A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS.

1. Acceptance of Terms

By accessing, registering for, purchasing, or using the Services, you—the political campaign, political action committee, advocacy organization, consultant, or individual acting on their behalf ("Customer," "you," or "your")—agree to be bound by these Terms and our Privacy Policy (incorporated herein by reference). If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization.

If you do not agree to these Terms, you must not access or use the Services.

2. Service Description

2.1 Platform Overview

CivicAI provides a subscription-based conversational artificial intelligence ("AI") platform specifically designed to help political campaigns, advocacy organizations, and related entities:

• Automate responses to website visitor inquiries
• Capture leads including volunteer sign-ups, contact information, and event RSVPs
• Engage website visitors through conversational AI interactions
• Access analytics and conversation insights through an administrative dashboard

2.2 AI-Powered Services

The Services utilize artificial intelligence and machine learning technologies to generate responses based on the Knowledge Base Content (defined below) you provide. You acknowledge and agree that:

• AI-generated responses are created algorithmically based on your provided content
• The AI is a tool designed to assist, not replace, human judgment and oversight
• CivicAI does not provide legal advice, campaign strategy advice, election compliance guidance, or professional consulting services
• You remain fully responsible for reviewing, approving, and taking ownership of all content generated or facilitated by the Services

3. Campaign Accounts & Registration

3.1 Account Registration

To use the Services, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach

3.2 Account Security

You are responsible for safeguarding your account credentials and for any activities or actions under your account. CivicAI will not be liable for any loss or damage arising from your failure to protect your account credentials.

4. AI-Specific Terms & Disclaimers

4.1 AI Accuracy and Limitations

You expressly acknowledge and agree that:

• No Guarantee of Accuracy: AI-generated responses may contain errors, inaccuracies, omissions, or outdated information. The AI may occasionally produce responses that are incorrect, incomplete, or contextually inappropriate ("hallucinations").
• Human Review Required: You must review AI-generated content before relying on it or distributing it to voters, donors, or the public. You should not assume AI responses are accurate without verification.
• No Election Outcome Guarantees: CivicAI makes no representations or warranties regarding election outcomes, campaign success, voter engagement rates, donation amounts, volunteer recruitment, or any other campaign metrics.
• Tool, Not Advisor: The Services are tools to assist your campaign, not a substitute for professional campaign managers, attorneys, compliance officers, or other advisors.

4.2 Customer Responsibility for AI Content

You are solely responsible for:

• The accuracy and legality of all Knowledge Base Content you provide to train the AI
• Reviewing and approving AI-generated responses before they are published or distributed
• Ensuring AI-generated content complies with all applicable laws, including election laws, campaign finance regulations, truth-in-advertising requirements, and disclosure rules
• Adding required disclaimers (e.g., "Paid for by [Committee Name]") to any campaign communications
• Any harm, liability, or damages arising from AI-generated content distributed by your campaign

4.3 AI Training and Improvement

To improve our Services, we may use anonymized and aggregated data derived from usage patterns. We will not use your specific Knowledge Base Content or identifiable conversation data to train AI models that would be accessible to other customers without your explicit consent.

5. Customer Responsibilities & Compliance

5.1 General Compliance

You agree to use the Services only for lawful purposes and in strict compliance with all applicable federal, state, local, and international laws, regulations, and ordinances.

5.2 Political and Election Law Compliance

You are solely responsible for ensuring compliance with all applicable political and election laws, including but not limited to:

• Federal Election Commission (FEC) Regulations: Campaign finance reporting, contribution limits, disclosure requirements, and "paid for by" disclaimer rules
• State and Local Election Laws: Varying requirements by jurisdiction for political advertising, disclaimers, and reporting
• Truth in Political Advertising: Laws prohibiting false or misleading statements in campaign communications
• Foreign National Restrictions: Prohibitions on foreign national contributions or involvement in elections

5.3 Data Privacy Compliance

You are responsible for compliance with all applicable data privacy and protection laws, including:

• TCPA (Telephone Consumer Protection Act): Obtaining proper consent for any SMS or telephone communications to contacts captured through the Services
• CAN-SPAM Act: Compliance with email marketing requirements for any emails sent to contacts captured through the Services
• GDPR: If you collect data from individuals in the European Union
• CCPA/CPRA: If you collect data from California residents
• Other Privacy Laws: Any other applicable privacy regulations in your jurisdiction

5.4 Content Responsibility

You are solely responsible for the accuracy, legality, quality, appropriateness, and intellectual property rights of all information, data, text, documents, images, or other materials you upload or provide to the Services ("Knowledge Base Content"). CivicAI does not vet, review, endorse, or take responsibility for your Knowledge Base Content.

5.5 End User Interactions & Data Controller Responsibilities

When the CivicAI widget is embedded on your website:

• CivicAI acts as a Data Processor on your behalf
• You are the Data Controller for data collected from your website visitors ("End Users")
• You are solely responsible for your website's privacy policy and ensuring it accurately describes data collection through CivicAI
• You must obtain necessary consents from End Users for data collection and communication
• You are responsible for responding to End User data subject requests (access, deletion, etc.)

6. Acceptable Use Policy

6.1 Prohibited Uses

You agree not to use the Services to:

• Violate any applicable law, regulation, or third-party rights
• Generate, distribute, or facilitate false, misleading, or defamatory content
• Create or spread disinformation, misinformation, or propaganda that you know to be false
• Impersonate candidates, elected officials, government agencies, or other individuals or entities
• Generate deepfakes, synthetic media, or manipulated content designed to deceive
• Engage in voter suppression, intimidation, or election interference
• Circumvent election laws or campaign finance regulations
• Collect sensitive personal information beyond what is necessary and lawful
• Send spam, unsolicited communications, or violate anti-spam laws
• Distribute malware, viruses, or harmful code
• Attempt unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Services or servers
• Reverse engineer, decompile, or disassemble the Services
• Use the Services to generate hateful, discriminatory, violent, or illegal content
• Resell, sublicense, or redistribute the Services without authorization

6.2 Enforcement

We reserve the right to investigate violations of these Terms and take appropriate action, including suspending or terminating your account, removing content, and reporting illegal activities to law enforcement.

7. Intellectual Property

7.1 CivicAI Intellectual Property

The Services, including the underlying software, AI models, algorithms, website design, documentation, trademarks, and all related intellectual property, are the exclusive property of Deleuzian, Inc. and its licensors, protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You receive no ownership rights in the Services.

7.2 License to Use Services

Subject to your compliance with these Terms and payment of applicable fees, CivicAI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal campaign purposes during your subscription term.

7.3 Customer Content

You retain all ownership rights to your Knowledge Base Content. You grant CivicAI a limited, worldwide, non-exclusive, royalty-free license to use, reproduce, modify (for technical formatting purposes), and display your Knowledge Base Content solely as necessary to provide the Services to you.

7.4 Usage Data & Feedback

We may collect anonymized and aggregated data about the use of the Services for improvement, analytics, benchmarking, and reporting purposes. If you provide suggestions, ideas, or feedback about the Services ("Feedback"), you grant us a perpetual, irrevocable, royalty-free license to use, modify, and incorporate such Feedback without any obligation to you.

8. Fees, Payment, and Subscription

8.1 Fees and Billing

Subscription fees, plan details, interaction definitions, and overage charges are specified on our Pricing Page and/or in your order form. Fees are billed in advance on a recurring basis (monthly or annually, as selected). All fees are quoted and payable in U.S. dollars unless otherwise specified.

8.2 Payment Processing

Payments are processed through our third-party payment processor (currently Stripe). By providing payment information, you authorize us to charge the applicable fees to your designated payment method.

8.3 Refunds

Except as required by applicable law, all fees are non-refundable. We do not provide refunds or credits for partial subscription periods, unused interactions, or account downgrades.

8.4 Price Changes

We may change our fees upon thirty (30) days' prior notice. Price changes will apply to the next billing cycle following the notice.

8.5 Taxes

Fees are exclusive of all taxes. You are responsible for paying all applicable taxes, and we may collect such taxes where required by law.

8.6 Non-Payment

Failure to pay fees when due may result in suspension or termination of Services. We may charge interest on overdue amounts at the lesser of 1.5% per month or the maximum rate permitted by law.

9. Data Processing & Security

9.1 Data Processing Agreement

To the extent CivicAI processes personal data on your behalf as a Data Processor, the parties agree to the data processing terms set forth in our Privacy Policy and any applicable Data Processing Agreement ("DPA"). Enterprise customers may request a separate DPA.

9.2 Security Measures

We implement industry-standard technical and organizational security measures designed to protect the Services and your data. Details are available on our Security Page. However, no system is completely secure, and we cannot guarantee absolute security.

9.3 Data Breach Notification

In the event of a data breach affecting your personal data, we will notify you without undue delay and in compliance with applicable law.

10. Service Availability

10.1 Uptime

We strive to maintain high availability of the Services. However, we do not guarantee any specific uptime percentage unless explicitly stated in a separate Service Level Agreement ("SLA") with enterprise customers.

10.2 Maintenance

We may perform scheduled and emergency maintenance that temporarily affects Service availability. We will endeavor to provide advance notice of scheduled maintenance when feasible.

10.3 Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics or pandemics, infrastructure failures, strikes, shortages, or interruptions of third-party services (including cloud providers and AI model providers).

11. Term and Termination

11.1 Term

These Terms remain effective until your subscription expires or is terminated by either party.

11.2 Termination by You

You may terminate your subscription by canceling through your account dashboard or by contacting us. Termination will be effective at the end of your current billing period.

11.3 Termination by Us

We may suspend or terminate your access to the Services immediately and without prior notice if:

• You breach these Terms
• You fail to pay fees when due
• Your use poses a security risk to the Services or other users
• We are required to do so by law
• We determine, in our sole discretion, that your use violates our Acceptable Use Policy

11.4 Effect of Termination

Upon termination:

• Your right to access and use the Services ceases immediately
• You remain liable for all fees incurred prior to termination
• We may delete your data according to our data retention policies (typically within 90 days)
• You may request export of your data prior to termination
• Provisions that by their nature should survive termination will survive (including Sections 4, 7, 12, 13, 14, and 15)

12. Disclaimers

13. Limitation of Liability

14. Dispute Resolution & Arbitration

14.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us at legal@getcivicai.com and attempt to resolve the dispute informally for at least thirty (30) days.

14.2 Binding Arbitration

If we cannot resolve a dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms or the Services ("Dispute") shall be resolved exclusively through binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Wilmington, Delaware, or at another mutually agreed location. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND CIVICAI AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

14.4 Exceptions

Notwithstanding the above, either party may: (a) bring an individual action in small claims court if the claim qualifies; (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent infringement of intellectual property rights; or (c) bring claims for unpaid fees.

14.5 Opt-Out

You may opt out of the arbitration and class action waiver provisions by sending written notice to legal@getcivicai.com within thirty (30) days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out. If you opt out, disputes will be resolved in accordance with Section 14.7.

14.6 Arbitration Costs

Each party shall bear its own costs and attorneys' fees. AAA filing fees and arbitrator costs shall be shared equally unless the arbitrator determines otherwise.

14.7 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. If the arbitration provisions do not apply (including if you validly opt out), any disputes shall be resolved exclusively in the state or federal courts located in New Castle County, Delaware, and you consent to personal jurisdiction in such courts.

15. Indemnification

You agree to indemnify, defend, and hold harmless Deleuzian, Inc. and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your access to or use of the Services
• Your Knowledge Base Content
• AI-generated content that your campaign distributes or publishes
• Your violation of these Terms
• Your violation of any applicable law, regulation, or third-party right
• Any dispute between you and your End Users or website visitors
• Your campaign's compliance with election laws and regulations

16. Changes to Terms

We reserve the right to modify these Terms at any time. For material changes, we will provide at least thirty (30) days' advance notice via email to your registered account address or through a prominent notice in the Services. Non-material changes may be made at any time and will be effective upon posting.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Services and may terminate your subscription.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy and any order forms or SOWs, constitute the entire agreement between you and CivicAI regarding the Services and supersede all prior agreements, understandings, and communications.

17.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void.

17.5 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

17.6 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly provided.

17.7 Export Compliance

You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations and sanctions programs administered by OFAC.

17.8 U.S. Government End Users

The Services are "commercial computer software" and "commercial computer software documentation" as defined in FAR 12.212. Government end users acquire only those rights set forth herein.

17.9 Notices

Notices to you may be sent to the email address associated with your account. Notices to us should be sent to legal@getcivicai.com or to our mailing address below.

18. Contact Information

If you have questions about these Terms, please contact us:

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